Wrong color sent - order #39295
Thank you for the photo. I can confirm this was a warehouse picking error. I'm sending out the corre
Discount code not working
Try clearing your browser cache or opening a private/incognito window. Also make sure there are no s
Question about product sizing
Yes! Forest green is one of our most popular colors in that model. And yes, the back panel has 3D me
Subscription billing question
Absolutely! I've paused your Monthly Wellness Pack subscription for 2 months. It will automatically
Subscription billing question
Absolutely! I've paused your Monthly Wellness Pack subscription for 2 months. It will automatically
Order #35394 not delivered yet
I completely understand the urgency. Based on the updated tracking, it should arrive by Thursday. If
Need a different color
That works! Can I keep wearing the medium until the large arrives? I have a race this weekend.
Tracking not updating for order #64893
I've checked with our shipping partner and it looks like there was a delay at the regional sorting f
Want to swap for larger size
Absolutely, keep the medium for your race! Just send it back whenever you're ready within 30 days. G
Need to change shipping address
Based on the updated address, estimated delivery is 3-5 business days from today. You'll receive tra
Still waiting on my package
I completely understand the urgency. Based on the updated tracking, it should arrive by Thursday. If
Refund request for order #66612
Thanks for the feedback, that's really helpful. I'll set up a return for you right now. Since you're
Account locked out
I see the issue - it looks like your account email has a typo in our system. I'll fix that and send
Pause my subscription
Absolutely! I've paused your Monthly Wellness Pack subscription for 2 months. It will automatically
Exchange for different size
Absolutely, keep the medium for your race! Just send it back whenever you're ready within 30 days. G
Need a refund please
Thanks for the feedback, that's really helpful. I'll set up a return for you right now. Since you're
Return and refund - order #61645
A full refund would be preferred. Do I need to pay for return shipping?
Ship to different address
Based on the updated address, estimated delivery is 3-5 business days from today. You'll receive tra
Question about product sizing
Yes! Forest green is one of our most popular colors in that model. And yes, the back panel has 3D me
Ship to different address
Good news - the order hasn't left our warehouse yet! I've updated the shipping address to 742 Oak Av
Update delivery address please
Good news - the order hasn't left our warehouse yet! I've updated the shipping address to 742 Oak Av
Tracking not updating for order #78995
Thanks for checking. Should I be worried? I need this for an event this weekend.
Can't log into my account
I see the issue - it looks like your account email has a typo in our system. I'll fix that and send
Need a refund please
Thanks for the feedback, that's really helpful. I'll set up a return for you right now. Since you're
Question about product sizing
Yes! Forest green is one of our most popular colors in that model. And yes, the back panel has 3D me
Account locked out
Your account is active and not locked. Log-in failures like this are usually an old saved password i
Discount code not working
Try clearing your browser cache or opening a private/incognito window. Also make sure there are no s
Want to return my purchase
No, return shipping is on us! I've emailed you a prepaid shipping label. Once we receive the item ba
Material question about %s
The 28L is ideal for that loadout. It has a dedicated hydration sleeve, mesh side pockets for water
Product specs question
Does the 28L come in forest green? And is the back panel mesh for ventilation?
Need to change shipping address
The address on your order has been updated, and the change is on the label the carrier will print. N
Can't use my coupon
The cart shows $49.99 with no discount applied. I'm on the website, not the app.
Promo code won't apply
Yes, WELCOME20 should give 20% off. I see the issue - the code is case-sensitive. Try entering it as
Question about product sizing
Yes! Forest green is one of our most popular colors in that model. And yes, the back panel has 3D me
Need to change shipping address
Based on the updated address, estimated delivery is 3-5 business days from today. You'll receive tra
Exchange for different size
That works! Can I keep wearing the medium until the large arrives? I have a race this weekend.
Need a different color
Great, I have the Performance Running Jacket in Charcoal, Large in stock. I'll ship the large out to
Need to change shipping address
Based on the updated address, estimated delivery is 3-5 business days from today. You'll receive tra
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