Reminders going to spam
For sure!
Can clients book from Instagram?
Ah, it was in a Text block. Moved it to a Code block and it works!
Charged twice this month
Refunds usually reach your card in 5-10 business days, depending on your bank.
What happens to my data if I cancel?
Makes sense. Can you do the downgrade from the 1st?
Do you have a mobile app?
No firm date yet, but it's one of the top requests. We'll email you the day it ships.
Password reset email never arrived
Great. Once you're in, go to Settings > Security and set two-step up again on the new phone.
Can reminders go by text instead?
Yes - turn on SMS reminders under Settings > Reminders. Texts are included on the Studio plan.
Can't log in
That explains it. Do you still have the backup codes we showed when you turned it on? Any one of the
What happens to my data if I cancel?
No, nothing is deleted. Your clients, bookings and history all stay; Solo just limits you to one sta
Double payment on my card
Thanks - I can see the second payment came from a retry after your card update. I've refunded it in
No-shows since reminders stopped
Yes - turn on SMS reminders under Settings > Reminders. Texts are included on the Studio plan.
Reminders going to spam
Yes - turn on SMS reminders under Settings > Reminders. Texts are included on the Studio plan.
Can I export to Excel?
Yes, the export has a Status column, so cancelled bookings can be filtered in or out. Your client li
How many staff can we have?
Great. You can set her working hours under her name in Settings > Staff.
How do I add another instructor?
Can you check the address in Settings > Staff? A typo is the most common reason, then spam folders.
Adding a receptionist account
Great. You can set her working hours under her name in Settings > Staff.
Download all bookings as a spreadsheet
Yes, the export has a Status column, so cancelled bookings can be filtered in or out. Your client li
Pause the account for the summer
No, nothing is deleted. Your clients, bookings and history all stay; Solo just limits you to one sta
Do you have a mobile app?
That's really useful detail. I've passed it to the team so they build for exactly that case.
Booking button not showing on Squarespace
Squarespace strips scripts out of Text blocks, so check it's in a Code block rather than a Text bloc
Can't log in
If you changed phone, use one of the backup codes you saved when you turned two-step on, then set it
Can clients book from Instagram?
Squarespace strips scripts out of Text blocks, so check it's in a Code block rather than a Text bloc
Can't log in
Great. Once you're in, go to Settings > Security and set two-step up again on the new phone.
Reminders going to spam
Yes - turn on SMS reminders under Settings > Reminders. Texts are included on the Studio plan.
Can clients book recurring sessions?
We don't give release dates for features that are not built yet, but when something you asked for sh
Receipt for last month
Yes - send me the exact company name and VAT number and I'll add them to your billing profile.
Adding a receptionist account
Her address had a typo. Fixed and resent - she's in now.
Bookings not showing in Google Calendar
That's it - a password change cancels the permission Google gave us. Go to Settings > Calendar, clic
Double payment on my card
Thanks - I can see the second payment came from a retry after your card update. I've refunded it in
Staff invite email not received
Great. You can set her working hours under her name in Settings > Staff.
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