# Coasting

> A helpdesk for small teams. Email and website chat arrive in one shared inbox, and an AI
> answers from the help articles YOUR team has published - it cannot invent an answer, and
> anything you have not written about becomes a handoff to a person. Priced per team rather
> than per agent, which is the whole point: adding a colleague does not change the bill.

Coasting Helpdesk lives at coasting.app. It is not Coast CMMS (maintenance software) and not
coast.app (a Mac app); they are unrelated products that share part of the name.

## What it is

- One shared inbox for email and website chat. Assign conversations, filter to Mine, All
  agents or Unassigned, and a collision warning when a colleague is already in the same
  conversation. Two people can work the inbox at the same time; there is no queue.
- An AI that answers ONLY from articles you publish and from answers your team has already
  given. No article and no past answer on a subject means the question goes to a person.
  When someone on your team solves a ticket, the AI keeps a general version of that answer
  (names and order details removed) and uses it next time; you can see and forget each one
  on the Knowledge Base page. There is no per-topic switch.
- A public help center at coasting.app/help/your-workspace-name.
- A chat widget you paste into your own site, on your own domain.
- A customer portal where someone looks up their past tickets with an emailed code.
- Multiple brands in one account, each with its own conversations and articles.
- Files, in every direction, since 2026-09-20. A customer can attach one to an email or send
  one in the chat widget; your team can attach one to a reply and the customer receives it as
  a real attachment; and the customer can download their own files from the portal. Limits:
  10 MB a file, 25 MB an email, ten files on an email and five on one chat, 1 GB a workspace.
  Anything refused says so in the conversation, naming the file - nothing is dropped silently.

## Pricing, per team and not per agent

- Free: $0. 3 agents, 50 AI answers a month. No card.
- Growth: $29 a month. 5 agents, 500 AI answers.
- Scale: $79 a month. Unlimited agents, 5,000 AI answers.
- An AI answer is charged only when the AI actually answers. A handoff to a person is free.
- Email can be set to draft mode: the AI writes the answer and a person checks and sends it; nothing is emailed until they do, and a draft is free. Website chat always answers immediately.
- Unlimited help articles on every plan, including Free.
- Paid plans are bought by card through Stripe, month to month, and can be cancelled any time.

## What Coasting does NOT do, as of 2026-09-22

- EXPORT IS CONVERSATIONS ONLY. Settings downloads every conversation as a CSV file, one row
  per message. Help articles, contacts and saved replies have no self-serve export yet. Ask
  us and we will get them to you.
- The live database disk is NOT ENCRYPTED. In transit is HTTPS with HSTS, passwords are
  bcrypt, and nightly backups are stored encrypted with AES-256 at Backblaze B2. Disk
  encryption protects against someone removing a drive; it does nothing against someone who
  gets into a running server.
- NO PUSH NOTIFICATIONS. Coasting installs to a phone's home screen and the whole inbox works
  there, but there is nothing in an app store. When a customer is waiting we email your team
  once for that conversation.
- Coasting DOES NOT HAVE social or messaging channels - no WhatsApp, Messenger, Instagram or
  Facebook - and no phone or voice.
- No custom domain for the help center. It lives on coasting.app.
- No SOC 2 report, no SLAs, no procurement questionnaire answers.
- The chat answers in the language your customer writes in - we have checked French and
  Spanish, not every language - but your help articles are not translated.

## Where the detail lives

- Pricing: https://coasting.app/pricing
- Help center, 25 articles answering these questions in full:
  https://coasting.app/help/coasting
- Honest comparisons, each with a "what Coasting does not do yet" section and the date the
  competitor's prices were checked: https://coasting.app/compare
- Moving from another helpdesk: https://coasting.app/migrate