What counts as an AI answer (AI credit)?

One credit is used each time the AI sends an answer to a customer, in chat or by email. Drafts and summaries for your own team do not use credits.

Credits refill on the 1st of each month. If they run out, new messages simply go to your team instead of the AI.

This help center is Coasting.

One shared inbox for email and chat, and an AI that answers from articles like this one - written by your team, not by us.

Free plan, no card. See pricing.