Coasting Help Center

Can customers see their past tickets?

Yes. Every workspace has a customer portal where someone can look up their own conversations with...

Can customers send us files?

Yes, by email. If a customer attaches a screenshot, a PDF or a spreadsheet to an email to your...

Can I check AI replies before they go out?

Yes, for email. In Settings, under Email, choose "writes a draft, and a person sends it". When an...

Can I export my conversations?

Yes, your conversations. In Settings, under Workspace, "Download conversations (CSV)" gives you...

Can I move from another helpdesk?

Partly. Import Data (in the account menu) takes CSV files of conversations, help articles and saved...

Can I run two brands from one account?

Yes. You can set up more than one brand in a single Coasting account. A conversation belongs to a...

Can I stop the AI answering certain questions?

For email, yes: there is a switch. For chat, no - and the reason is worth understanding, because it...

Can I use my own domain for the help centre?

No. Your help center lives at coasting.app/help/your-workspace-name, and there is no way to put it...

Can two people work the inbox at once?

Yes - your whole team works the same inbox at the same time. There is no queue and nobody has to...

Does Coasting work with Shopify, WordPress or other tools?

The chat widget is a small piece of code, so it works on any website where you can add code to the...

Do you support more than one language?

The chat answers in the language your customer writes in - we have checked French and Spanish, and...

How does the AI know what to say?

From two places, both written by your team. Your published help articles. Write articles in...

How do I add my team?

Open Team and invite people by email address. Each plan includes a number of agents: 3 on Starter, 5...

How do I add the chat widget to my website?

Open Chat Widget in the app. Copy the short code snippet shown there and paste it into your...

How do I connect my support email?

Sign up and open Settings. The Email card shows your team's Coasting address, which looks like...

How do I get help from a person?

Ask here in the chat and the Coasting team will see it. If the answer is not in our help articles, a...

How long does it take to set up?

Minutes, not a project. There is nothing to install and nobody to book a call with. Three steps, and...

How many help articles can I have?

As many as you like. There is no limit on articles on any plan, including the free one. What the...

How much does Coasting cost?

Three plans, priced per team, not per agent: Starter: free. 3 agents, 50 AI answers a month. No card...

Is my data encrypted?

In transit: yes. Everything between your browser and Coasting goes over HTTPS, and browsers are told...

Is there a phone app?

There is no app to install. Coasting runs in your phone's browser, and the whole inbox works there....

What counts as an AI answer (AI credit)?

One credit is used each time the AI sends an answer to a customer, in chat or by email. Drafts and...

What is Coasting?

Coasting is a helpdesk for small teams. Your support email and a chat widget for your website land...

Where is my data stored?

On a virtual private server we rent, in the United States, with the database on the same machine....

Will I know when a customer needs a person?

Yes. When the AI cannot answer from your help articles, Coasting emails your whole team once for...