Coasting Help Center

Can I move from another helpdesk?

Partly. Import Data (in the account menu) takes CSV files of conversations, help articles and saved ...

Does Coasting work with Shopify, WordPress or other tools?

The chat widget is a small piece of code, so it works on any website where you can add code to the p...

How do I add my team?

Open Team and invite people by email address. Each plan includes a number of agents: 3 on Starter, 5...

How do I add the chat widget to my website?

Open Chat Widget in the app. Copy the short code snippet shown there and paste it into your website'...

How do I connect my support email?

Sign up and open Settings. The Email card shows your team's Coasting address, which looks like your-...

How do I get help from a person?

Ask here in the chat and the Coasting team will see it. If the answer is not in our help articles, a...

How does the AI know what to say?

It answers only from your own help articles. Write articles in Knowledge Base (for example: pricing,...

How much does Coasting cost?

Three plans, priced per team, not per agent:Starter: free. 3 agents, 50 AI answers a month.Growth: $...

What counts as an AI answer (AI credit)?

One credit is used each time the AI sends an answer to a customer, in chat or by email. Drafts and s...

What is Coasting?

Coasting is a helpdesk for small teams. Your support email and a chat widget for your website land i...

Will I know when a customer needs a person?

Yes. When the AI cannot answer from your help articles, Coasting emails your whole team once for tha...