AI answers most of your support inbox.
It replies from your help articles, hands everything else to your team, and gets better over time by learning from how your team answers.
Free plan with no conversation limit. No credit card.
Your inbox is on fire. Your customers are waiting.
Drowning in tickets
Repetitive questions eat your team's entire day. How do I reset my password? Where is my invoice? The same questions, over and over.
Slow first response
Customers leave before you even see their message. Every minute of delay is lost revenue and trust.
Nobody knows who replied
A shared mailbox, three people, and no idea who is handling what. Customers get two answers or none.
There's a better way.
Every conversation has an owner: assign it, see what is still unassigned, and get a warning when a teammate is also viewing the same one.
Try Coasting freeThree steps to support that scales
Three steps from sign-up to your first AI answer.
Create your team
Sign up free, invite your teammates, and add the chat widget to your website with one line of code.
Give it your answers
Paste a link to a page on your website and we turn it into a draft article, or write one yourself. The AI answers from those, and hands off what it cannot answer.
Let it coast
Your AI agent handles the routine questions, 24/7, from your own articles. Your team gets the hard stuff.
Everything you need. Nothing you don't.
Built for small teams that care about their customers.
AI that actually resolves tickets
Reads your help articles and drafts accurate answers. Not canned replies - answers grounded in your own content, with confidence scoring. When it cannot answer, it says so and emails your team with a link to the conversation.
One inbox for everything
Email, chat widget and API conversations in one shared inbox. Customers can attach files - by email or in the chat - up to 10 MB each, and your replies can carry files back. A warning when a teammate has the same conversation open.
Assign, tag and note
Every conversation has an owner, tags and private notes, and each contact keeps their full history.
Knowledge Base
Write articles, AI serves them to customers automatically
Chat Widget
Fast chat widget that works on any website
Automations
Route, tag, and prioritize tickets with event-driven rules
Live Visitors
See who's on your site right now and what they're browsing - off by default, you switch it on
CSAT Surveys
Measure satisfaction after every resolved conversation
Analytics
Response times, resolution rates, AI performance at a glance
API + Webhooks
REST API and HMAC-signed webhooks for custom integrations
Not just another chatbot.
Coasting's AI agent is trained on YOUR data. It doesn't guess - it reads your knowledge base and responds with confidence scores, so you know when it's sure and when it hands the question to your team.
- Answers common questions instantly - how-tos, policies, FAQs
- Drafts responses for complex issues — agents review and send in one click
- Transparent confidence scoring — no black box
Hi, can we switch to a bigger plan later without losing our data?
Yes! You can change plans anytime from Settings > Billing. All your conversations and articles stay put, and the new price starts on your next invoice. Anything else I can help with?
Made for small teams. Priced for them too.
Big helpdesks charge per agent and extra for AI. Coasting does not.
| Zendesk | Gorgias | Coasting Free to start | |
|---|---|---|---|
| AI answers included in the plan price | |||
| Free plan available | |||
| No per-agent fees | |||
| Starting price | $55 per agent/mo, billed yearly | $10/mo for 50 tickets, plus ~$1 per AI resolution | $0 free / $29/mo |
Zendesk and Gorgias prices are their published list prices, checked 11 September 2026. Subject to change.
Simple pricing. No per-agent surprises.
Start free, upgrade when you're ready.
Starter
For getting started
- Unlimited conversations
- 50 AI credits/mo
- 3 agents
- Chat widget + KB + inbox
Growth
~ $1/day
For growing teams
- Unlimited conversations
- 500 AI credits/mo
- 5 agents
- + automations, CSAT
Scale
For larger teams
- Unlimited conversations
- 5,000 AI credits/mo
- Unlimited agents
- + API, webhooks, multi-brand
Start on the free plan. No credit card required.
Compare all features →Ready to stop firefighting?
Start on the free plan, add your help articles, and let the AI answer the routine questions.
Free plan available. No credit card required. Cancel anytime.