Switching
We will move you across, free
Leaving Help Scout, Freshdesk, Zendesk, Zoho or a shared Gmail inbox? Export what you have, send it to us, and we will put it into your Coasting workspace for you. No charge, and no need to be on a paid plan.
How it works
- Export from your current helpdesk. Every one of them can export a CSV of tickets, and most can export help articles too.
- Send the files to coasting@inbound.coasting.app, or upload them yourself in Settings once you have signed up.
- We load them in and write back to tell you what landed and anything that did not.
What comes across
- Conversations from a CSV: subject, the customer's name and email, status, channel, the message text and its date.
- Help articles from a CSV: title, content and whether each one is published.
- Saved replies from a CSV: title, content and shortcut.
What we cannot bring across
- File attachments. The importer takes text only, so anything attached stays in your old helpdesk.
- Whole threads. Each imported conversation arrives with one message - the text in that row - not every reply in the original thread.
- Anything read straight from your old account. There is no connector; we work from the files you export.
- Tags, custom fields, satisfaction ratings and internal notes from the old system.
Keep your old helpdesk until you are happy. Nothing here deletes anything.
How long it takes
We have not done enough of these to promise a deadline, so we will not invent one. Send the files and we will tell you the same day whether they import cleanly.