Comparison

Coasting vs Gorgias

Gorgias is the established helpdesk for Shopify stores. Coasting is newer and smaller. This page says where each one fits, including what Coasting cannot do yet.

The short answer

Choose Gorgias when you need email, social inboxes and order actions inside Shopify today, and you are happy to pay per ticket and per AI answer.
Choose Coasting when you want a website chat that answers customers from your own help articles, with AI answers included in the plan and a free plan to start.

Pricing

	Gorgias	Coasting
Cheapest plan	$10/mo for 50 tickets	Free: 50 AI answers a month, 1 agent
Next step up	Plans scale to about $900/mo for 5,000 tickets	$29/mo: 500 AI answers, 5 agents
Charged per agent?	No - never priced per agent	No
AI answers	About $1.00 per automated resolution ($0.90 billed yearly), and each one also counts as a ticket	Included in the plan's monthly AI answers
Can you pay today?	Yes	Not yet - paid plans are opening soon; the free plan works now

Gorgias prices checked 11 September 2026 from https://www.gorgias.com/pricing (the plan table there loads with JavaScript, so per-plan figures were cross-checked with costbench.com). Prices change; check their page before deciding.

What Coasting does today

A chat widget for your store's website, with AI answers drawn from the help articles you write.
When the AI runs out of monthly answers, new messages go to your team instead.
A shared inbox for your team with notes, tags and saved replies.

What Coasting does not do yet

Email - replying to customers by email is not switched on yet.
Shopify order details - connecting your store to see a customer's Shopify order history next to the chat is being built and is not available yet.
Facebook, Instagram and other social inboxes - not supported. Gorgias includes them.
Shopify App Store - Coasting is not listed there yet.

If any of these is a must-have for you today, Gorgias is the better fit right now.

Try the free plan

Or look around the demo first.